Shipping policy

Shipping Restrictions:

We currently offer shipping within the US.

Some items may be subject to specific shipping restrictions for legal or logistical reasons. If any restrictions apply to your order, we will notify you promptly and provide alternative options.

 Address Accuracy:

It is crucial to provide accurate and complete shipping information, including the recipient's name, address, and contact details.

We are not responsible for any delays or delivery failures caused by incorrect or insufficient address information provided by the customer.

Lost or Damaged Packages:

If your package is lost or damaged during transit, please contact our customer support team immediately.

We will work with the carrier to initiate an investigation and resolve the issue as quickly as possible.

Please retain all packaging materials and documentation as they may be required for the claims process.

 

Returns and Exchanges:

Please refer to our separate Return Policy for information regarding our return and exchange policies.

 Please note that placing an order with OHKay Collection acknowledges and agrees to comply with the terms and conditions outlined in this Shipping Policy.

We reserve the right to update or modify this policy at any time without prior notice. The revised version will be effective from the date of publication on